Last Updated: September 11, 2026
Welcome to Formcloth. These Terms of Service govern your access to and use of formcloth.com, including purchases of products and use of services provided through the website.
By accessing the website, placing an order, or using any part of our services, you agree to these Terms of Service.
Summary
- Store: Formcloth
- Website: formcloth.com
- Products: Women's dresses
- Shipping destination: United States only
- Standard shipping fee: $6.99 per order
- Order handling time: 1–2 business days, Monday through Friday
- Estimated transit time: 5–10 business days, Monday through Friday
- Return window: 30 days from delivery
- Refund processing time: Up to 7 days after an eligible returned item is received, inspected, and approved
- Approved return shipping: Free
- Restocking/storage fee: None
- Contact email: support@formcloth.com
- Support hours: Monday–Saturday, 8:00 AM–7:00 PM ET
These Terms should be read together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and other policies published on formcloth.com.
1. About Formcloth
Formcloth operates the website formcloth.com and offers women's dresses for purchase online.
Our business contact information is:
Formcloth
497 Winchester Ave
New Haven, CT 06511-1919
United States
Email: support@formcloth.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
2. Acceptance of These Terms
By accessing or using formcloth.com, you confirm that you have read, understood, and agreed to these Terms of Service.
If you do not agree to these Terms, you should not use the website or place an order.
Your use of the website is also subject to applicable policies displayed on the website.
3. Eligibility to Use the Website
You may use this website only for lawful personal shopping and other legitimate purposes.
By placing an order, you represent that:
- The information you provide is accurate and complete
- You are legally permitted to enter into the transaction
- You are authorized to use the selected payment method
- Your purchase is not being made for unlawful or fraudulent purposes
We reserve the right to refuse or cancel transactions involving suspected fraud, unauthorized payment activity, or misuse of the website.
4. Product Information
We make reasonable efforts to present accurate descriptions, photographs, sizing information, availability, and other product details.
Because products are displayed on electronic screens, actual colors may appear slightly different depending on:
- Device type
- Display settings
- Screen brightness
- Lighting conditions
Minor visual differences caused by display technology do not necessarily mean that a product is defective.
Customers should review product descriptions and sizing information before completing a purchase.
5. Product Availability
Products are offered subject to availability.
Adding a product to your shopping cart does not guarantee that the item will remain available until checkout is completed.
If an item becomes unavailable after an order is submitted, we may:
- Contact you with available options
- Cancel the unavailable item
- Issue an applicable refund to the original payment method
We will not intentionally substitute a materially different product without the customer's agreement.
6. Pricing
Prices displayed on formcloth.com are shown in U.S. dollars unless otherwise stated.
Product prices include applicable tax.
The standard shipping charge is displayed separately during checkout.
Customers have an opportunity to review applicable product prices, shipping charges, and the total order amount before completing payment.
7. Shipping Charges
A standard shipping charge of $6.99 per order applies to orders shipped within the United States.
We do not charge additional hidden handling fees on top of the disclosed shipping charge.
The shipping charge will be calculated and displayed during checkout before the order is completed.
For full delivery details, please review our Shipping Policy.
8. Pricing Errors
We make reasonable efforts to ensure pricing information is accurate.
If an obvious pricing or technical error occurs, we may contact you before fulfilling the affected order.
If an order cannot be fulfilled because of a verified pricing error, the affected transaction may be canceled and any applicable payment already collected will be refunded to the original payment method.
We will not intentionally use misleading pricing practices.
9. Orders
Submitting an order constitutes an offer to purchase the selected products under the terms displayed at checkout and in our published policies.
After an order is placed, you may receive an electronic order confirmation.
An automated confirmation does not prevent us from reviewing an order for:
- Payment authorization
- Product availability
- Address validity
- Fraud prevention
- Order accuracy
We reserve the right to decline or cancel an order where there is a legitimate operational, payment, fraud prevention, inventory, or legal reason.
10. Order Cut-Off Time
Our daily order cut-off time is 5:00 PM Eastern Time (ET).
Orders placed after 5:00 PM ET generally begin processing on the next business day.
Business days for order handling are Monday through Friday, excluding applicable public holidays.
11. Order Processing
Orders generally require 1–2 business days, Monday through Friday, for preparation and handling.
Processing may include:
- Payment verification
- Order verification
- Product preparation
- Packaging
- Shipping label creation
- Transfer to the shipping carrier
Handling time is separate from transportation time.
12. Shipping Area
Formcloth currently ships only within the United States.
International shipping is not available.
Customers are responsible for providing a complete and accurate U.S. shipping address during checkout.
13. Delivery
Estimated transit time is 5–10 business days, Monday through Friday, after the order has been prepared and transferred to the carrier.
The estimated combined handling and transit period is approximately 6–12 business days.
Orders may arrive sooner than the estimated delivery period.
Delivery estimates are not guaranteed because circumstances outside our direct control may affect carrier performance.
14. Shipping Carriers
Orders may be delivered through:
- USPS
- UPS
- FedEx
The carrier may be selected based on destination, routing, package requirements, or operational availability.
15. Delivery Delays
Delivery delays may occur because of circumstances including:
- Severe weather
- Carrier delays
- Public holidays
- High shipping volumes
- Transportation interruptions
- Incorrect delivery information
- Regional service disruptions
We will provide reasonable support if a customer experiences a shipping issue.
16. Shipping Address Accuracy
Customers must provide accurate delivery information.
Please verify your:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
If you discover an address error, contact support@formcloth.com as soon as possible.
We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed after an order has been transferred to the carrier.
17. Payment
Customers must provide a valid and authorized payment method.
By completing checkout, you authorize the applicable payment provider to process the amount displayed in the final checkout total.
Payment transactions may also be subject to the terms and security procedures of the relevant payment provider.
18. Payment Authorization
An order may be delayed, declined, or canceled if:
- Payment authorization fails
- Payment information cannot be verified
- The payment provider declines the transaction
- Fraud or unauthorized payment activity is reasonably suspected
Any completed refund will generally be sent to the original payment method whenever technically possible.
19. Returns
Eligible products may be returned within 30 days from the date of delivery.
Returned items must comply with the eligibility requirements described in our Return & Refund Policy.
Generally, eligible returned products should be:
- Unworn
- Unwashed
- Unused
- Unaltered
- Free from stains, odors, damage, or signs of improper use
- Returned with applicable original tags and packaging
- Associated with valid proof of purchase
For complete requirements, review our Return & Refund Policy.
20. Free Return Shipping
Approved returns qualify for free return shipping.
After an eligible return request is accepted, a prepaid return shipping label will be sent to the customer's email address.
Customers must download and print the provided label and follow the return instructions.
No return shipping charge applies when the approved prepaid label is used.
21. Return Address
Approved returns should be sent according to our return instructions to:
Formcloth
497 Winchester Ave
New Haven, CT 06511-1919
United States
Customers should not send unauthorized returns without first contacting us and receiving return instructions.
22. Restocking and Storage Fees
We do not charge a restocking fee or storage fee for approved eligible returns.
Restocking fee: $0.00
Storage fee: $0.00
23. Refunds
After an eligible returned product is received, inspected, and approved, the refund will be processed within up to 7 days.
Approved refunds are normally issued to the original payment method.
Banks, card issuers, and payment providers may require additional time to post the refund after it has been processed by Formcloth.
24. Damaged, Defective, or Incorrect Products
Customers should inspect products after delivery.
If an item arrives damaged, defective, materially incorrect, or different from the item ordered, contact:
support@formcloth.com
Please provide:
- Order number
- Description of the issue
- Photographs of the affected product
- Photographs of packaging when relevant
We will review the issue and provide the appropriate resolution or return instructions.
25. Exchanges
Customers seeking an exchange should contact support@formcloth.com within the applicable 30-day return period.
Exchange eligibility may depend on:
- Product condition
- Availability
- Original purchase verification
- Compliance with return requirements
Customers should not send an item back for exchange before receiving instructions.
26. Order Cancellations and Changes
If you need to request cancellation or modification of an order, contact support@formcloth.com as soon as possible.
We will make reasonable efforts to accommodate the request before the order is shipped.
However, cancellation or modification may not be possible after an order has entered fulfillment or has been transferred to a shipping carrier.
27. User Accounts
If account functionality is available, customers are responsible for maintaining the confidentiality of their login credentials and restricting unauthorized access to their account.
You are responsible for providing accurate account information.
Notify us if you reasonably believe your account has been accessed without authorization.
28. Permitted Use of the Website
You may use the website for lawful purposes, including browsing products, placing legitimate orders, and contacting customer support.
You may not use the website to:
- Commit fraud
- Submit false or misleading information
- Attempt unauthorized access
- Interfere with website security
- Distribute malicious software
- Scrape or exploit the website in an abusive manner
- Violate applicable laws
- Infringe intellectual property rights
- Impersonate another person or organization
29. Intellectual Property
Unless otherwise stated, website content owned by or licensed to Formcloth, including text, graphics, layouts, branding, product presentation, and other original materials, is protected by applicable intellectual property laws.
You may use website content for normal personal shopping purposes.
You may not reproduce, commercially exploit, distribute, or materially modify protected content without appropriate authorization.
30. Third-Party Services
The website may rely on third-party providers for services such as:
- Payment processing
- Website infrastructure
- Analytics
- Shipping
- Fraud prevention
- Customer support functionality
Third-party services may operate under their own terms and privacy practices.
We do not control independent third-party websites or services outside our own website environment.
31. External Links
Our website may contain links to third-party websites for convenience or service functionality.
A link does not necessarily mean that Formcloth controls or endorses all content appearing on the external website.
Customers should review the applicable terms and privacy practices of third-party websites they choose to visit.
32. Privacy and Personal Information
We process customer information as described in our Privacy Policy.
Information may be used for legitimate purposes including:
- Processing orders
- Providing customer service
- Fulfilling shipments
- Processing payments
- Preventing fraud
- Improving website functionality
- Meeting legal obligations
We take reasonable measures designed to protect personal information handled through our services.
For additional information, review the Privacy Policy published on formcloth.com.
33. Cookies and Tracking Technologies
Our website may use cookies and similar technologies for purposes including:
- Essential website functionality
- Shopping cart functionality
- Security
- User preferences
- Analytics
- Performance measurement
Additional information about these technologies and available choices is provided in our Cookie Policy and Privacy Policy.
34. Electronic Communications
When you place an order, submit a form, or contact us electronically, you agree that we may communicate with you electronically when reasonably necessary to provide the requested service.
Transactional communications may include:
- Order confirmations
- Shipping notifications
- Return instructions
- Refund updates
- Customer support responses
- Security or service-related notices
35. Accuracy of Website Information
We make reasonable efforts to keep website information accurate and current.
However, occasional typographical, technical, inventory, or display errors may occur.
Where we identify a material error affecting an order, we will make reasonable efforts to correct the issue and communicate with the affected customer.
36. Website Availability
We aim to keep formcloth.com available and functional, but continuous uninterrupted operation cannot always be guaranteed.
Temporary interruption may occur because of:
- Maintenance
- Technical failures
- Hosting interruptions
- Security issues
- Third-party service disruption
- Events outside our reasonable control
37. Consumer Rights
Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited under applicable consumer protection laws.
Where applicable law gives a customer rights that are more favorable than a provision of these Terms, the mandatory legal right will apply.
38. Limitation of Responsibility
To the extent permitted by applicable law, Formcloth is not responsible for losses resulting solely from circumstances outside our reasonable control.
Nothing in these Terms excludes responsibility that cannot lawfully be excluded.
This section does not limit statutory consumer rights or rights relating to eligible refunds, defective products, or other legally protected claims.
39. Indemnification
To the extent permitted by applicable law, users may be responsible for losses, claims, or costs arising from their unlawful misuse of the website or material violation of these Terms.
This provision does not reduce any mandatory consumer rights.
40. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The affected provision will be interpreted as closely as possible to its intended lawful purpose.
41. No Waiver
If Formcloth does not immediately enforce a provision of these Terms, that does not necessarily waive our right to enforce that provision later.
Any waiver must comply with applicable law.
42. Changes to These Terms
We may update these Terms of Service when reasonably necessary to reflect changes in:
- Website functionality
- Business operations
- Services
- Policies
- Applicable legal requirements
The current version will be published on formcloth.com with an updated revision date.
Changes will not remove or reduce mandatory rights that already apply to completed transactions under applicable law.
43. Governing Law
These Terms are governed by applicable laws and regulations to the extent permitted by law.
Nothing in this section prevents a consumer from exercising mandatory rights or protections available under applicable consumer protection laws.
44. Related Policies
These Terms of Service should be read together with other policies published on formcloth.com, including:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Cookie Policy
- Order Cancellation & Change Policy
- Payment Policy
If a specific policy provides additional terms for a particular service or transaction, that policy will apply together with these Terms.
45. Contact Us
If you have questions about these Terms of Service, an order, payment, shipping, returns, or your use of the website, contact:
Formcloth
Website: formcloth.com
Address: 497 Winchester Ave, New Haven, CT 06511-1919, United States
Email: support@formcloth.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)