Return & Refund Policy

Last Updated: September 11, 2026

At Formcloth, we want customers to shop with confidence. This Return & Refund Policy explains our return eligibility requirements, return procedure, return shipping costs, refund timeline, and how to contact us for assistance.

This policy applies to eligible purchases made through formcloth.com.

Summary

Return window: 30 days from the date of delivery
Refund processing time: Up to 7 days after the returned item is received, inspected, and approved
Return shipping cost: Free
Return label: Provided by email after the return request is accepted
Restocking or storage fee: None
Return address: 497 Winchester Ave, New Haven, CT 06511-1919, United States
Return request contact: support@formcloth.com
Support hours: Monday–Saturday, 8:00 AM–7:00 PM ET

30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the product must meet the conditions described below.

Return requests submitted after the 30-day return period may not be eligible for return.

Return Eligibility

To qualify for a return, the item must generally be:

In its original condition
Unworn
Unwashed
Unused
Free from stains, odors, damage, or alterations caused after delivery
Returned with original tags and product packaging, where applicable
Accompanied by proof of purchase or order information

Because our store sells women's dresses, customers should take reasonable care when trying on garments.

Items showing signs of wear, washing, alterations, makeup, perfume, deodorant marks, stains, damage, or other use beyond reasonable inspection may not qualify for a return.

How to Request a Return

To request a return, contact us at:

Email: support@formcloth.com

Please include:

Your full name
Order number
Email address used for the order
Product you wish to return
Reason for the return
Photos of the item if it is damaged, defective, incorrect, or materially different from what you ordered

We will review your request and provide return instructions if the return is accepted.

Please do not send a product back without first receiving return authorization and return instructions.

Free Return Shipping

Approved returns qualify for free return shipping.

If your return request is accepted, we will send a prepaid return shipping label to the email address associated with your order.

You must:

Download the return label.
Print the label.
Securely package the product.
Attach the return label to the package.
Send the package according to the instructions provided with the approved return.

There is no return shipping charge for approved returns using the prepaid return label we provide.

Return Address

Approved returns must be sent to:

Formcloth

497 Winchester Ave

New Haven, CT 06511-1919

United States

Do not return products to another address unless Formcloth provides different written return instructions for your specific order.

Unauthorized returns or packages sent without following the provided return instructions may delay return processing.

Restocking and Storage Fees

Formcloth does not charge a restocking fee or storage fee for approved returns.

Restocking fee: $0.00

Storage fee: $0.00

No hidden return handling fee will be deducted from an approved refund.

Return Inspection

After your return arrives, we will inspect the product to confirm that it meets the eligibility requirements stated in this policy.

The inspection may include verification of:

Product condition
Evidence of wear or use
Original tags
Packaging
Product identity
Order information
Any damage or alteration

We will notify you regarding the status of your refund after the return has been reviewed.

Refund Processing Time

If your return is received and approved, the refund will be processed within up to 7 days.

The refund will generally be issued to the original payment method used for the purchase.

After we issue the refund, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account. Processing times imposed by payment providers are outside our direct control.

Refund Method

Approved refunds are returned to the original payment method, whenever technically possible.

For example, if an order was paid using a credit card, the approved refund will normally be sent back to that same credit card.

We do not normally issue refunds to an unrelated payment method or third-party account.

Damaged or Defective Items

Please inspect your order when it is delivered.

If your product arrives:

Damaged
Defective
Incorrect
Missing a component
Materially different from the item ordered

Please provide:

Your order number
A description of the issue
Clear photographs showing the problem
Clear photographs of the packaging when relevant

We will review the issue and provide appropriate return or resolution instructions.

Approved returns involving damaged, defective, or incorrect products remain eligible for free return shipping.

Incorrect Item Received

If you receive a product different from the item shown on your order confirmation, contact support@formcloth.com.

Do not return the item independently before receiving our instructions.

If the return is approved, we will provide a prepaid return label at no cost to you.

Wrong Size or Fit

If a dress does not fit as expected, you may request a return within the 30-day return period, provided the item remains eligible under this policy.

The dress must not have been worn beyond reasonable try-on, washed, altered, damaged, stained, or otherwise used.

Approved eligible returns receive a free prepaid return label.

Exchanges

If you would like a different size, style, or eligible replacement product, contact us at support@formcloth.com within the 30-day return period.

Exchange requests are subject to:

Return eligibility requirements
Product condition requirements
Product availability
Verification of the original purchase

We will provide the applicable instructions after reviewing your request.

Do not send an item back for exchange before receiving authorization.

Items That May Not Be Eligible for Return

A return may be refused if the product:

Is returned after the 30-day return window
Has been worn beyond reasonable try-on
Has been washed
Has been altered
Has been intentionally or accidentally damaged after delivery
Contains stains, odors, makeup marks, deodorant marks, or signs of use
Is missing required tags or identifying components
Does not match the product associated with the return request
Was sent without following the approved return procedure

Eligibility is determined based on the condition of the returned product and the terms stated in this policy.

Return Packaging

Customers should package returned items securely to reduce the risk of damage during transportation.

Whenever reasonably possible, use the original product packaging.

Make sure the return label is clearly visible and that old shipping labels or unrelated tracking labels are removed or covered.

Return Tracking

When using the prepaid return label provided by Formcloth, retain your shipping receipt or tracking information until your refund has been completed.

Tracking information may help confirm when the return package reaches our return location.

Returns Lost in Transit

If an approved return shipped using our provided return label appears to be delayed or lost, contact us at support@formcloth.com with your return tracking information.

We will review the available shipment information and provide appropriate assistance.

Refund Status

If you have not received an expected refund after we have confirmed that it was processed, please:

Review your original payment account.
Contact your bank, card issuer, or payment provider to confirm whether the refund is pending.
Contact us at support@formcloth.com if you still require assistance.

Financial institutions may take additional time to display a completed refund.

Order Cancellation and Returns

A return applies after an eligible order has been delivered.

If you need to request an order cancellation or modification before shipment, contact us as soon as possible at support@formcloth.com.

Cancellation requests are separate from returns and may depend on whether the order has already entered processing or shipment.

Shipping and Return Policy Relationship

Original order shipping and delivery terms are described separately in our Shipping Policy.

This Return & Refund Policy governs eligible product returns, return shipping, return inspection, and refund processing.

Customers should review both policies before completing a purchase.

Policy Changes

We may update this Return & Refund Policy when necessary to reflect changes in our procedures, services, or applicable requirements.

The version published on formcloth.com at the time of review will show the current policy terms and the latest revision date.

Updates will not reduce rights that already apply to customers under applicable consumer protection laws.

Contact Us

For questions about returns, refunds, damaged products, incorrect items, or exchanges, contact: