Last Updated: September 11, 2026
At Formcloth, we understand that customers may occasionally need to cancel an order or correct order details after completing a purchase.
This Order Cancellation & Change Policy explains when cancellation or modification requests may be accepted, how to submit a request, and what happens when an order has already entered fulfillment or shipment.
This policy applies to orders placed through formcloth.com.
Summary
- Store: Formcloth
- Website: formcloth.com
- Order cut-off time: 5:00 PM Eastern Time (ET)
- Order handling time: 1–2 business days, Monday through Friday
- Cancellation requests: Must be submitted as soon as possible before shipment
- Order change requests: Must be submitted as soon as possible before shipment
- Requests after shipment: Cannot normally be processed as cancellations or order changes
- Return option after delivery: Eligible items may be returned within 30 days of delivery
- Approved return shipping: Free
- Refund processing: Up to 7 days after an eligible return is received, inspected, and approved
- Contact email: support@formcloth.com
- Support hours: Monday–Saturday, 8:00 AM–7:00 PM ET
1. Requesting an Order Cancellation
If you would like to cancel an order, contact us as soon as possible at:
support@formcloth.com
Please include:
- Your full name
- Order number
- Email address used for the order
- A clear statement that you would like to cancel the order
Submitting a cancellation request does not automatically guarantee cancellation.
We will review the fulfillment status of the order and confirm whether the cancellation can still be completed.
2. When an Order Can Be Canceled
We will make reasonable efforts to process a cancellation request if the order has not yet been shipped or otherwise reached a stage where cancellation is no longer operationally possible.
Because orders may begin processing shortly after they are submitted, customers should contact us immediately after identifying the need to cancel.
Once an order has been transferred to a shipping carrier, it can no longer normally be canceled as an unshipped order.
3. Order Cut-Off Time
Our daily order cut-off time is 5:00 PM Eastern Time (ET).
Orders submitted before 5:00 PM ET on a business day may begin processing according to our normal fulfillment schedule.
Orders submitted after 5:00 PM ET generally begin processing on the next business day.
Business days for order handling are Monday through Friday, excluding applicable public holidays.
The cut-off time does not guarantee that a cancellation request submitted before 5:00 PM ET can always be completed. Cancellation depends on the actual fulfillment status of the order.
4. Order Processing Time
Orders normally require 1–2 business days, Monday through Friday, for preparation and handling.
Processing may include:
- Payment verification
- Order verification
- Product preparation
- Packing
- Shipping label creation
- Transfer to the shipping carrier
We recommend submitting any cancellation or change request as soon as possible.
5. Requesting an Order Change
If you need to change an order, contact:
support@formcloth.com
Please provide:
- Your full name
- Order number
- Email address used for the order
- The exact change requested
Possible requests may include:
- Correcting a shipping address
- Correcting a recipient name
- Changing a product size
- Changing an eligible product selection
- Correcting other order information
Whether a requested change can be completed depends on the order's current fulfillment status and product availability.
6. Changes to Product Size or Selection
Because Formcloth sells women's dresses, customers may occasionally need to request a different size or product selection.
If the order has not progressed too far in fulfillment, contact us immediately at support@formcloth.com.
We will review:
- The order status
- Availability of the requested size or item
- Whether the order can still be modified before shipment
We cannot guarantee product changes after an order has already entered advanced fulfillment or has been shipped.
7. Shipping Address Changes
Customers are responsible for entering a complete and accurate delivery address during checkout.
If you discover an error, contact us immediately with:
- Order number
- Original shipping address
- Correct shipping address
We will make reasonable efforts to update the address before shipment.
However, once the package has been transferred to USPS, UPS, FedEx, or another applicable carrier, we may no longer be able to modify the delivery address.
Carrier restrictions may also limit address changes after shipment.
8. Billing Information Changes
For security and payment processing reasons, certain billing or payment information may not be editable after an order has been submitted.
If there is a payment or billing issue, contact support@formcloth.com.
Depending on the situation, it may be necessary to cancel an eligible unshipped order and place a new order using the correct information.
9. Orders That Have Already Shipped
Once an order has been shipped, it cannot normally be canceled or modified as an active order.
If the product is no longer wanted after delivery, the customer may request a return under our 30-day Return & Refund Policy, provided the item meets the applicable return conditions.
Approved eligible returns receive free return shipping using the prepaid return label provided by Formcloth.
10. Refusing Delivery
We do not recommend refusing delivery as a substitute for following our return process.
A refused package may be delayed, returned through an uncontrolled carrier process, or be more difficult to track.
If you no longer want an order that has already shipped, we recommend:
- Accepting delivery.
- Contacting support@formcloth.com.
- Requesting an authorized return.
- Following the return instructions provided.
This allows the return to be properly tracked and processed.
11. Cancellation Confirmation
A cancellation is not complete until Formcloth confirms that the cancellation has been successfully processed.
If your request is approved, we will send confirmation to the email address associated with the order.
Customers should not assume an order has been canceled solely because a cancellation request was submitted.
12. Refunds for Approved Cancellations
If an eligible order is successfully canceled after payment has already been processed, the applicable refund will normally be issued to the original payment method.
Once the refund is processed by Formcloth, your bank, card issuer, or payment provider may require additional time to display the refund in your account.
Processing times imposed by financial institutions are outside our direct control.
13. Changes That Affect Order Price
If an approved order modification changes the value of the order, additional payment or a partial refund may be required depending on the requested change.
We will communicate any material price difference before completing a change where additional customer action is required.
Customers will not be charged undisclosed fees for an order modification.
14. Shipping Charges and Canceled Orders
The standard shipping charge for Formcloth orders is $6.99 per order.
If an order is successfully canceled before shipment, any applicable amount charged for that canceled transaction will be handled as part of the cancellation refund.
Once an order has shipped, the transaction is subject to our Shipping Policy and Return & Refund Policy.
15. Product Availability After an Order Change
Requests to change a product, size, or other product selection are subject to availability.
If the requested replacement item is unavailable, we will inform you of the available options.
We will not intentionally substitute a materially different product without your agreement.
16. Duplicate Orders
If you accidentally place the same order more than once, contact us immediately at support@formcloth.com.
Please provide the relevant order numbers and identify which order you want reviewed for cancellation.
Cancellation remains subject to the fulfillment status of each order.
17. Incorrect Order Information
Customers should carefully review all order information before completing checkout, including:
- Product
- Size
- Quantity
- Recipient name
- Shipping address
- Email address
- Order total
If you discover incorrect information after placing the order, contact us as soon as possible.
We will make reasonable efforts to assist before shipment.
18. Requests Submitted Outside Support Hours
Our customer support hours are:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Requests received outside support hours will be reviewed during the next available support period.
Because fulfillment may continue according to normal processing schedules, customers should submit requests as soon as they identify an issue.
Sending a request does not automatically stop order processing.
19. Fraud or Unauthorized Orders
If you believe an order was placed without your authorization, contact us promptly at:
support@formcloth.com
Please provide enough information for us to identify the relevant transaction.
We may review order, payment, account, and transaction information as reasonably necessary to investigate suspected unauthorized activity.
Customers should also contact their payment provider when appropriate.
20. Orders Canceled by Formcloth
In limited circumstances, Formcloth may need to cancel an order for legitimate reasons, including:
- Product unavailability
- Payment authorization failure
- Suspected fraudulent activity
- Invalid or incomplete order information
- Unresolvable delivery information
- Verified pricing or technical errors
- Legal or regulatory requirements
If an order is canceled after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
21. Returns After Delivery
If an order cannot be canceled because it has already shipped, eligible products may be returned according to our Return & Refund Policy.
Our standard return terms include:
- Return window: 30 days from delivery
- Approved return shipping: Free
- Restocking fee: $0.00
- Storage fee: $0.00
- Refund processing: Up to 7 days after the returned item is received, inspected, and approved
Customers must obtain return authorization before sending a product back.
22. Relationship With Other Policies
This policy should be read together with the other policies published on formcloth.com, including:
- Shipping Policy
- Return & Refund Policy
- Terms of Service
- Payment Policy
- Privacy Policy
- Cookie Policy
The Shipping Policy applies after an order enters shipment, while the Return & Refund Policy applies to eligible products after delivery.
23. Changes to This Policy
Formcloth may update this Order Cancellation & Change Policy when necessary to reflect changes in our business operations, order processing procedures, services, or applicable requirements.
The latest version will be published on formcloth.com with the applicable revision date.
Any changes will not reduce mandatory consumer rights that already apply to completed transactions.
24. Contact Us
For order cancellation, order modification, address correction, or other order-related assistance, contact:
Formcloth
Website: formcloth.com
Address: 497 Winchester Ave, New Haven, CT 06511-1919, United States
Email: support@formcloth.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
For the best chance of completing a cancellation or order change, contact us as soon as possible after placing your order.