Shipping Policy
Last updated: October 2026
At Formcloth, we aim to provide clear and transparent shipping information so customers know when their orders will be processed, how long delivery may take, and what shipping charges apply. This Shipping Policy applies to purchases made through formcloth.com.
Summary
| Shipping Destination | United States only |
|---|---|
| International Shipping | Not available |
| Order Cut-Off Time | 5:00 PM Eastern Time (ET) |
| Order Preparation & Handling Time | 1–2 business days, Monday through Friday |
| Estimated Transit Time | 5–10 business days, Monday through Friday |
| Estimated Total Delivery Time | Approximately 6–12 business days after an order is placed |
| Standard Shipping Fee | $6.99 per order |
| Additional Shipping / Handling Fees | None ($0.00) |
| Shipping Carriers | USPS, UPS, or FedEx |
| Taxes | Product prices include applicable tax |
| Shipping Charge | Calculated and displayed at checkout |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM ET |
Shipping Details
| Shipping Area | United States only |
|---|---|
| International Shipping | Not available |
| Order Cut-Off Time | 5:00 PM ET |
| Handling / Preparation Time | 1–2 business days, Monday–Friday |
| Transit Time | 5–10 business days, Monday–Friday |
| Estimated Total Delivery Time | Approximately 6–12 business days |
| Standard Shipping Fee | $6.99 per order |
| Additional Shipping Fees | None |
| Shipping Carriers | USPS, UPS, or FedEx |
| Tax | Product prices include applicable tax |
| Shipping Calculation | Shipping charge is calculated and displayed at checkout |
Shipping Destinations
Formcloth currently ships only within the United States. We do not currently offer international shipping. Customers must provide a valid U.S. delivery address during checkout, and orders submitted with addresses outside the United States cannot be fulfilled.
Order Processing and Cut-Off Time
Our daily order cut-off time is 5:00 PM Eastern Time (ET). Orders placed before 5:00 PM ET on a business day will begin processing according to our regular handling schedule, while orders placed after 5:00 PM ET will begin processing on the next business day. Business days for order processing are Monday through Friday, excluding applicable public holidays.
Shipping Fee
A standard shipping charge of $6.99 applies to all orders shipped within the United States. There are no additional handling charges or hidden shipping fees added to the standard shipping charge. The applicable shipping amount will be clearly displayed during checkout before you complete your purchase.
Taxes and Order Charges
Product prices displayed on formcloth.com include applicable tax. The standard shipping fee is calculated and displayed separately during checkout, giving customers an opportunity to review the total order amount before completing payment. We do not add undisclosed shipping or handling charges after an order has been submitted.
Order Handling Time
Orders normally require 1–2 business days for preparation before shipment (Monday through Friday). The handling period may include payment verification, order verification, product preparation, packing, shipping label creation, and transfer of the package to the shipping carrier. Handling time is separate from carrier transit time.
Estimated Delivery Time
After an order has been prepared and handed over to the carrier, estimated delivery time is 5–10 business days, Monday through Friday. Combined with our handling time, customers should generally expect delivery within approximately 6–12 business days from the order date. Delivery may occasionally arrive sooner than the estimated timeframe. Delivery estimates are not guaranteed arrival dates because carrier transportation conditions may affect the final delivery schedule.
Shipping Carriers
Orders may be shipped using USPS, UPS, or FedEx. The carrier used for an individual order may depend on the destination, package size, routing availability, and delivery requirements.
Order Tracking
When tracking information becomes available, customers may receive shipping confirmation containing the relevant tracking details. Tracking information may take some time to become active after the carrier receives or scans the package. Customers should allow the carrier sufficient time to update its tracking system after receiving a shipping notification.
Delivery Delays
Although most orders are delivered within the estimated timeframe, delays may occasionally occur because of circumstances outside our direct control, including severe weather, carrier transportation delays, high shipping volumes, public holidays, regional service interruptions, incorrect or incomplete delivery addresses, and unexpected carrier routing issues. If your shipment is delayed, please review the carrier tracking information first. If you require further assistance, contact us at support@formcloth.com.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout (recipient name, street address, apartment/suite/unit number, city, state, and ZIP code). If you notice an address error after placing your order, contact us as soon as possible at support@formcloth.com. We will make reasonable efforts to assist before the order is shipped; however, once a package has been transferred to the carrier, an address change may no longer be possible. Additional costs resulting from an incorrect address, failed delivery, or package rerouting may depend on the circumstances and carrier requirements.
Lost or Missing Packages
If tracking indicates that your order has been delivered but you cannot locate the package, we recommend checking around the delivery location, checking with household members/neighbors/building staff/reception personnel, reviewing carrier tracking information, and contacting the shipping carrier for additional delivery details. If you still cannot locate the shipment, contact support@formcloth.com with your order information so we can review the situation and assist with the appropriate next steps.
Damaged Packages
If your package arrives visibly damaged, please keep the packaging and contact us as soon as reasonably possible. Include your order number, a description of the issue, clear photographs of the package, and clear photographs of the affected product to help us review the delivery issue and determine the appropriate resolution.
Returns and Exchanges
Shipping terms for an original purchase are separate from return or exchange shipping terms. Return eligibility, return procedures, refund processing, product condition requirements, and any applicable return shipping responsibilities are governed by our Return & Refund Policy available on formcloth.com. Customers should review that policy before returning a product.
Contact Us
For questions about shipping, order status, tracking, or delivery, please contact:
| Store | Formcloth |
|---|---|
| Website | formcloth.com |
| Address | 497 Winchester Ave, New Haven, CT 06511-1919, United States |
| support@formcloth.com | |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET) |
Eastern Time observes EST (UTC−5) during standard time and EDT (UTC−4) during daylight saving time. We aim to provide clear and timely assistance regarding shipping and delivery questions.