Frequently Asked Questions
Last updated: October 2026
Welcome to the Formcloth FAQ page. Below you can find clear information about ordering, payment, shipping, delivery, returns, refunds, exchanges, cancellations, and customer support. This page should be read together with our other published store policies.
Summary
| Store | Formcloth |
|---|---|
| Website | formcloth.com |
| Products | Women's dresses |
| Shipping Area | United States only (International shipping not available) |
| Order Cut-Off Time | 5:00 PM Eastern Time (ET) |
| Handling Time | 1–2 business days, Monday through Friday |
| Transit Time | 5–10 business days, Monday through Friday |
| Estimated Total Delivery Time | Approximately 6–12 business days |
| Shipping Fee | $6.99 per order |
| Return Window | 30 days from delivery |
| Approved Return Shipping | Free ($0.00) |
| Restocking / Storage Fee | $0.00 |
| Refund Processing | Up to 7 days after an eligible return is received, inspected, and approved |
| Customer Support | support@formcloth.com |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM ET |
Ordering
1. What products does Formcloth sell? Formcloth sells women's dresses through formcloth.com. Product descriptions, available sizes, pricing, and other relevant information are shown on the applicable product page.
2. How do I place an order? Select the product you would like to purchase, choose the applicable size or available option, add the product to your cart, review your cart, enter your shipping and billing information, select an available payment method, review the final order total, and complete checkout. Customers should review all order details carefully before submitting payment.
3. Will I receive an order confirmation? Yes. After an order is successfully submitted, you may receive an order confirmation at the email address provided during checkout (including order number, products purchased, order total, shipping information, and order status). If you do not receive an expected confirmation, check your spam or junk folder before contacting us.
4. Can I place an order by email? Orders should be placed through the secure checkout system on formcloth.com. For security reasons, do not send complete payment card information by email.
5. Can I change an order after placing it? Possibly. If you need to change product size, product selection, recipient name, shipping address, or other order information, contact support@formcloth.com as soon as possible. Whether a change can be completed depends on the current fulfillment status and product availability.
6. Can I cancel my order? You may request cancellation by contacting support@formcloth.com as soon as possible. Cancellation is not guaranteed after an order has entered fulfillment or has been transferred to a shipping carrier.
Order Processing
7. What is your order cut-off time? Our daily order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after 5:00 PM ET generally begin processing on the next business day.
8. How long does order processing take? Orders generally require 1–2 business days (Monday through Friday, excluding applicable public holidays).
9. What happens during order processing? Order processing may include payment verification, order review, product preparation, packing, shipping label creation, and transfer to the shipping carrier. Handling time is separate from carrier transit time.
Shipping
10. Where does Formcloth ship? Formcloth currently ships only within the United States.
11. Do you offer international shipping? No. International shipping is currently not available, and orders must include a valid U.S. delivery address.
12. How much does shipping cost? Standard shipping costs $6.99 per order. There are no additional hidden handling charges added to the standard shipping amount, and the shipping fee is displayed during checkout before payment is completed.
13. How long does shipping take? After order processing, estimated transit time is 5–10 business days (Monday through Friday). Combined with our 1–2 business day handling period, estimated total delivery time is approximately 6–12 business days (orders may occasionally arrive sooner than expected).
14. Which shipping carriers do you use? Orders may be shipped through USPS, UPS, or FedEx depending on destination, package requirements, and operational availability.
15. How is the shipping carrier selected / Can I select my preferred carrier? The carrier may be selected based on delivery location, package size, routing availability, shipping requirements, and carrier service availability. Carrier selection may depend on operational availability and is not guaranteed.
17. How can I track my order? When tracking information becomes available, you may receive shipping confirmation containing the applicable tracking details. Carrier tracking may take some time to update after a shipping label is created or a package is transferred to the carrier.
18. Why has my tracking information not updated? Tracking may not update immediately after shipment because the carrier has not yet scanned the package, tracking data is still being processed, the package is moving between facilities, or a temporary carrier delay has occurred. Please allow reasonable time for the carrier system to update.
19. What should I do if my order is delayed? First, review the tracking information provided by the carrier (delays may occur due to severe weather, public holidays, high shipping volumes, carrier network delays, regional service disruptions, or incorrect delivery information). If you still need assistance, contact support@formcloth.com.
20. What if my package says delivered but I cannot find it? We recommend checking around the delivery location, checking with household members/neighbors/reception staff/building management, reviewing carrier tracking details, and contacting the carrier if necessary. If the package still cannot be located, contact support@formcloth.com with your order information.
Shipping Address
21. What if I entered the wrong shipping address? Contact us immediately at support@formcloth.com providing your order number, incorrect address, and correct address. We will make reasonable efforts to update the information before shipment; however, once a package has been transferred to the carrier, an address change may no longer be possible.
22. Am I responsible for entering the correct shipping address? Yes. Customers are responsible for providing a complete and accurate delivery address, including recipient name, street address, apartment or unit number, city, state, and ZIP code.
Payment
23. What credit and debit cards do you accept? Formcloth accepts eligible cards issued through Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay.
24. What express checkout or digital wallet methods do you accept? Available supported methods include Shop Pay, PayPal, Google Pay, Apple Pay, and Venmo (availability may depend on your device, browser, payment account, and checkout configuration).
25. Are taxes included in product prices? Yes. Product prices displayed on formcloth.com include applicable tax, while the standard shipping fee is displayed separately during checkout.
26. Are there hidden fees? We do not intentionally add undisclosed fees after checkout. The applicable order total is displayed before you complete your purchase, and standard shipping is $6.99 per order.
27. Why was my payment declined? Possible reasons include incorrect payment information, insufficient funds, expired payment method, billing address mismatch, card issuer restrictions, payment provider security checks, or suspected unauthorized activity. Please review your payment details or contact your bank, card issuer, or payment provider.
28. Is payment secure? Payments are processed using authorized payment services. Customers should submit payment information only through the designated checkout process on formcloth.com and should never send complete card numbers or card security codes through email.
29. What should I do if I see a duplicate charge? First, verify whether one of the transactions is only a temporary pending authorization. If you believe you have been charged twice for the same completed order, contact support@formcloth.com with your order number and transaction details (do not send your full card number or security code).
Returns
30. What is your return window? Eligible products may be returned within 30 days from the date of delivery. Return requests submitted outside this period may not be eligible.
31. What condition must a returned dress be in? To qualify for return, an item should generally be unworn, unwashed, unused, unaltered, free from stains, odors, and damage caused after delivery, returned with applicable original tags and packaging, and associated with valid proof of purchase. Reasonable try-on is permitted, but the item should remain in returnable condition.
32. Can I return a dress that does not fit? Yes, provided the return request is submitted within the 30-day return period and the item meets the applicable return conditions (must not have been worn beyond reasonable try-on, washed, altered, stained, damaged, or otherwise used).
33. How do I start a return? / Can I return an item without contacting you first? No, you cannot return an item without contacting us first. Contact support@formcloth.com providing your full name, order number, email address used for the order, product being returned, reason for the return, and photos if the item is damaged, defective, or incorrect. We will review the request and provide return instructions if approved.
35. Where do I send an approved return? Approved returns are sent to Formcloth, 497 Winchester Ave, New Haven, CT 06511-1919, United States, following the specific return instructions provided with your approved return.
Return Shipping
36. Do I have to pay return shipping? No. Approved eligible returns receive free return shipping ($0.00 return shipping fee).
37. How do I receive my return label? After your return request is reviewed and accepted, a prepaid return shipping label will be sent to your email to download, print, securely package the item, attach the label, and ship the package according to the provided instructions.
38. Do you charge a restocking fee? / Do you charge a storage fee? No. Restocking fee: $0.00. Storage fee: $0.00.
Refunds
40. How long does a refund take? / Is the 7-day refund period the same as bank processing time? After an eligible return is received, inspected, and approved, the refund is processed within up to 7 days (this refers to our refund processing time). Your bank, card issuer, or payment provider may require additional time to post the funds after the refund is issued.
41. How will I receive my refund? Approved refunds are generally returned to the original payment method whenever technically possible (credit card purchases normally refunded to the card account, PayPal payments refunded through PayPal, and eligible wallet payments refunded through the corresponding payment method).
42. Why has my refund not appeared yet? After Formcloth processes a refund, your bank, card issuer, or payment provider may require additional time to post the funds. These posting times are controlled by the applicable financial institution or payment provider.
Damaged, Defective, or Incorrect Items
44. What should I do if my dress arrives damaged? Contact support@formcloth.com with your order number, description of the problem, clear photographs of the damaged product, and photographs of packaging where relevant. We will review the issue and provide appropriate instructions.
45. What if I receive the wrong item? Contact us at support@formcloth.com and include your order number and photographs of the item received. If the return is approved, we will provide appropriate return instructions and a prepaid return label.
46. Do I have to pay return shipping for a defective or incorrect item? No. Approved returns involving damaged, defective, or incorrect items qualify for free return shipping.
Exchanges
47. Do you offer exchanges? / Can I exchange a dress for another size? Customers may request an exchange or a different size within the applicable 30-day return period. Exchange availability depends on return eligibility, product condition, product availability, and verification of the original purchase. Contact support@formcloth.com before returning an item for exchange.
Cancellations and Changes
49. How do I cancel an order? Contact support@formcloth.com as soon as possible with your full name, order number, email address used for the order, and cancellation request. Cancellation is subject to the order's fulfillment status.
50. Can I cancel an order after it has shipped? Once an order has been shipped, it can no longer normally be canceled as an unshipped order. After delivery, an eligible item may be returned under our 30-day Return & Refund Policy.
51. Can I change the size before my order ships? Possibly. Contact us as soon as possible, and we will review product availability and the fulfillment status of the order.
52. What happens if Formcloth cancels my order? An order may occasionally need to be canceled because of product unavailability, payment failure, fraud prevention, invalid information, verified technical or pricing errors, or legal/operational restrictions. If payment has already been collected for an order that is canceled, the applicable amount will be refunded to the original payment method.
Product Information
53. Will the dress color look exactly the same as on my screen? We make reasonable efforts to display product colors accurately, but slight differences may occur because of screen settings, device type, brightness, display technology, and lighting. Customers should review the product description and images before purchase.
54. How should I choose the correct size? Review the sizing information available on the relevant product page before ordering. Because fit preferences may vary, customers should compare the available measurements with their own measurements where applicable.
55. What if an item becomes unavailable after I order? If a product becomes unavailable after an order is submitted, we may contact you regarding available options or cancel the affected item. If payment has already been collected for an item that cannot be fulfilled, the applicable amount will be refunded to the original payment method.
Privacy and Security
56. How does Formcloth use my personal information? Personal information may be used for processing orders, processing payments, delivering products, providing customer support, managing returns and refunds, fraud prevention, website security, service improvement, and meeting legal obligations (for complete details, review our Privacy Policy).
57. Does Formcloth use cookies? Yes. The website may use cookies and similar technologies for essential site functionality, shopping cart functionality, security, preferences, analytics, and permitted marketing activities (more information is available in our Privacy Policy and Cookie Policy).
58. Does Formcloth sell my personal information? Formcloth does not sell personal information in exchange for money. Certain analytics or advertising activities may have specific legal definitions under some privacy laws, and applicable privacy choices are described in our Privacy Policy.
Customer Support
59. How can I contact Formcloth? / What are your customer support hours? Email: support@formcloth.com. Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET).
61. What information should I include when contacting support? For order-related questions, please include your full name, order number, email address used for the order, and a clear description of your question or issue. For damaged or incorrect products, include clear photographs where relevant. Do not send full payment card details by email.
Contact Information
| Store | Formcloth |
|---|---|
| Website | formcloth.com |
| Address | 497 Winchester Ave, New Haven, CT 06511-1919, United States |
| support@formcloth.com | |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET) |
Eastern Time observes EST (UTC−5) during standard time and EDT (UTC−4) during daylight saving time. For detailed terms relating to a specific issue, please also review our Shipping Policy, Return & Refund Policy, Payment Methods Policy, Order Cancellation & Change Policy, Privacy Policy, Cookie Policy, and Terms of Service.